Shipping Information

Shipping Information

In-stock items are shipped within 72 hours of payment verification.  Continental US customers can expect to receive the merchandise within 7-14 business days. You will receive a confirmation email once your order has been shipped.  Orders shipped to Alaska, Hawaii, US Territories and internationally will take additional time.

Unfortunately, we cannot ship to PO Boxes at this time.

Shipping Charges

Shipping and handling is complimentary for orders above $1000.00 shipped within the U.S.  All domestic orders below that amount are subject to a flat $20.00 shipping fee.  Express shipping via UPS is available upon request and will incur additional charges.

If you wish to rush your order to be delivered less than 72 hours after payment verification, your order will incur a $15 rush fee. 

Rushed orders combined with express shipping via UPS will incur the $15 rush order fee plus the additional UPS express shipping costs less the standard mai $20 flat shipping fee.

International Shipping

$1000 - $2000 order - $50 air freight

Over $2000 order - gratis/free

Shipping charges, excluding import dutuies & taxes, will be added to your total bill. Import duties and taxes, are imposed once your package reaches the country of destination and are the full responsibility of the recipient/buyer. 

For any additional questions regarding shipping information, fees or to request express shipping -  please contact sales@mai-nyc.com or call 212-288-8332 during work hours of 10am-6pm EST.